Contents
1. Why bureaucracies so often fail us
2. Where you want to go: "the vision thing"
3. Formulating a strategy
4. Techniques for implementing change
5. It's always about people
6. Stakeholders: friends and foes
7. The agent of change: "Mirror, mirror on the wall"
8. Money, money, money: reforming in scarce times
9. Reform: the never-ending story
10. A flaming heart